Every order, every channel. One place.
When orders come in from a website, a phone call, a wholesale portal, and a café down the road, keeping track of them across different systems means things get missed, stock goes out of sync, and someone inevitably sends a "where's my order?" email you have no good answer for. This module brings every order into one place — so your team always knows what's been ordered, what's been picked, and what's gone out the door.
All your orders in one place, no matter where they come from
For most businesses, orders don't arrive through a single neat channel. They come in from a website, a phone call, an email, a wholesale portal, and a walk-in customer — all on the same day. Managing them across different systems means your stock levels are always slightly wrong somewhere, your team is copying information between tools, and customers occasionally fall through the cracks.
This module pulls every order into one workflow, regardless of the channel it came from. Your team processes everything in the same place — confirming, picking, packing, and dispatching — and every order triggers the right inventory update and invoice automatically. When a customer asks where their order is, someone on your team can answer that question in seconds without picking up the phone.
Every channel in one workflow
Online, wholesale, phone, in-store, and foodservice orders all flow into the same system. Your team works from one queue — not four different inboxes and spreadsheets.
Stock updates the moment an order is placed
When an order comes in, the inventory is reserved immediately. No overselling, no apologetic emails telling customers something they just bought isn't actually available.
Invoicing without double handling
Once an order is fulfilled, the invoice is generated automatically from the order details. No re-entering, no missing line items, no waiting until end of month to catch up.
Customer-specific pricing built in
Different customers pay different prices. Wholesale accounts, loyalty tiers, and contract pricing are set once per customer and applied automatically on every order — no manual adjustment needed.
What's included ?
Everything you need to manage orders from multiple channels without losing track of what's been ordered, what's been picked, and what's gone out the door.
Multi-channel order intake
Orders from your website, wholesale portal, phone, in-store POS, and email all flow into the same order queue. One place to manage everything your team needs to fulfil.
Order confirmation & status tracking
Move orders through your stages — Received, Confirmed, Picking, Packed, Dispatched, Invoiced. Your team always knows exactly where every order is in the process.
Inventory reservation on order
Stock is reserved the moment an order is confirmed. Available quantities across all channels reflect what's actually available — not what was available before someone else ordered it.
Customer-specific pricing
Set different price lists for wholesale accounts, loyalty customers, and contract clients. The right price is applied automatically on every order — no manual overrides or errors.
Pick lists & packing slips
Generate pick lists and packing slips from confirmed orders with one click. Your warehouse team has everything they need to pick, pack, and dispatch accurately and quickly.
Fulfilment & dispatch tracking
Record dispatch details, courier tracking numbers, and estimated delivery dates against each order. If a customer asks where their order is, the answer is right there.
Returns & credit notes
Process returns and credits directly from the original order. Stock is added back to inventory automatically and the credit note is linked to the original invoice.
Automatic invoicing on dispatch
When an order is marked as dispatched, the invoice is generated automatically from the order details. No re-entering, no missed line items, no end-of-month catch-up.
Order history & reporting
See every order ever placed by a customer — what they ordered, when, what they paid, and their order frequency. Use this to understand your best customers and plan your stock buying.
Handle your wholesale accounts without the back-and-forth
| SUPPLIER | EXPIRES | STATUS |
|---|---|---|
|
#ORD-2891
Wholesale Tier A — 22% below RRP
|
8 May | $1,240 Due 22 May |
|
#ORD-2874
Payment terms: Net 14 days
|
24 Apr | $980 Paid 5 May |
|
#ORD-2861
Standing order schedule
|
10 Apr | $1,100 Paid 22 Apr |
✓ Orders every 14 days on average · Payment always within terms · Top account
Which industries use this module
Order Management is used by food & beverage and retail businesses that handle orders from multiple channels and customer types — and need a single, reliable workflow to manage them all.
Explore the full suite
Order Management connects directly to inventory, finance, and your customer records. Here's what else is available.